To troubleshoot potential environmental issues (i.e. Driver/Hardware related), first restart your computer in Safe mode or in Safe mode with networking support. If the issue is with a program that does not depend on network connectivity, Safe mode is appropriate. If the issue is with a network program, and you are using a network adapter to connect to a network, Safe mode with networking support may permit you to test the networking program, including browser issues. Note: You cannot use Safe mode with networking support when you use a modem or a PC Card connection to a network because modem drivers and PC Card drivers do not load in Safe mode or in Safe mode with networking support. If you start the computer in Safe mode or in Safe mode with networking support, and you can perform an operation that you previously experienced problems with, the issue is most likely environmental. Note: In Windows XP, you can perform a clean-boot by using the System Configuration Utility (Msconfig.exe...