Showing posts from April, 2020

Sage Drive Issue

A customer recently called with an issue they were having with Sage 50 Accounts. When they would fire up the application it would give the following error: "An error has been encountered with your Sage ID", as shown below: Unfortunately, hitting "Retry" did not allow the correct Sage Drive credentials to be entered. A phone call to a nice fella in Sage support yielded the following: The gist of it is: Stop 2 x Sage Accounts services Delete a folder called "Collaborate" which is buried down in subfolders of Windows Start the 2 x services, and then  Launch Sage You will then be able to enter the correct Sage Drive credentials and all should be well with the world.