Showing posts from 2021

HTTPS login issue on SonicWALL

Issue: I recently noticed that I was unable to login to a customer's SonicWALL TZ-210 over HTTPS using Google Chrome.  HTTP was fine but attempting login with HTTPS gave the following error message: ERR_SSL_VERSION_OR_CIPHER_MISMATCH Clicking on "Details" revealed the following additional information: A secure connection cannot be established because this site uses an unsupported protocol or cipher suite. This is likely to be caused when the server needs RC4, which is no longer considered secure. Cause: This was due to two issues: Google Chrome no longer supporting RC4 encryption for HTTPS which the customer's SonicWALL was obviously using. The customer's SonicWALL using RC4 encryption for its HTTPS sessions rather than a more secure protocol. Fix: There's already an excellent fix for this issue on Spiceworks:

Recovering Unsaved Documents in Microsoft Office

I got a set of worried messages from a customer of mine recently who had fired up Microsoft Word and proceeded to create a document without saving it.  After spending hours on it they then shut down their PC and accidentally clicked on the option to to not save the document.  Was there a way to get it back? After a little bit of digging I found the answer.  There are two ways to resolve this: 1. Quicker, slightly more techie method: -  Open a Windows Explorer window and browse to the following location: -  c:\users\<USERNAME>\AppData\Local\Microsoft\Office\UnsavedFiles -  There should be a file or files with the ASD extension.  One of these will hopefully be the file you are missing. -  Double-click to check and see - the files should open up with Word. 2. Slower but less techie method: -  Open up Microsoft Word and just click on a Blank Document template to get started. -  Click on the File menu and then click Info -  Click on Manage Document -  Click Recover Unsaved Documents -