Recovering Unsaved Documents in Microsoft Office

I got a set of worried messages from a customer of mine recently who had fired up Microsoft Word and proceeded to create a document without saving it. After spending hours on it they then shut down their PC and accidentally clicked on the option to to not save the document. Was there a way to get it back?

After a little bit of digging I found the answer. There are two ways to resolve this:

1. Quicker, slightly more techie method:

- Open a Windows Explorer window and browse to the following location:

- c:\users\<USERNAME>\AppData\Local\Microsoft\Office\UnsavedFiles

- There should be a file or files with the ASD extension. One of these will hopefully be the file you are missing.

- Double-click to check and see - the files should open up with Word.

2. Slower but less techie method:

- Open up Microsoft Word and just click on a Blank Document template to get started.

- Click on the File menu and then click Info

- Click on Manage Document

- Click Recover Unsaved Documents

- This will bring up an Open window at the location listed in Option 1

- Choose the most likely file in the list and click Open

- Once you've found the file you were looking for make sure to save it

Comments

Where are SCANPST.EXE and/or SCANOST.EXE?

I sometimes have to deal with customer computers whose Outlook PST or OST files have become corrupted. Very often the fix is to run SCANPST.EXE on the offending PST/OST file. However, every time I go to do this I forget where the two executable files are. Here is where they are on a Vista machine running Office 2007: C:\Program Files\Microsoft Office\Office12 I hope this helps.

WSUS Issues

Was configuring WSUS on a Server 2016 VM for a customer recently and found the performance to be very sluggish and most of the time the client PCs would time-out and throw an error message when trying to check for updates. After much digging on different forums I came across a fix that worked nicely: Open Internet Information Services (IIS) Manager and click on Application Pools Then Right-Click on your WsusPool instance and choose Advanced Settings Scroll down to Private Memory Limit (KB) and change it from the default of 1843200 to 0 which means unlimited. Then right-click and stop the WsusPool and then start it again. Hope this works for you.

APC PowerChute Network Shutdown - Authentication Phrase

Was installing APC PowerChute Network Shutdown (PCNS) on a customer’s server and couldn’t find a record of the Authentication Passphrase that I set ages back on their Smart UPSes Network Management 2 Card. So I went to reset it on the card and start anew… it took a lot of digging to find it on their particular release of firmware: Go into the UPS tab, then into “shutdown” inside the “Configuration” category: You may then need to change the passphrase being used on other servers. To do this, open up PCNS in your browser and click into the area shown below:

Artifact Weblog

Search This Blog