Jamf Pro DEP Enrollment Sync failed: Communication error. Awaiting next sync

This error catches me out every so often when a customer of mine gets new iPads and I have to enrol them. It's often been some time since I've last done this job and sometimes the MDM Server token needs to be refreshed (for want of a better term) before sync can re-commence between Apple School Manager and the customer's MDM (in this case Jamf Pro).

Here are the list of steps to take:

In ASM, click your account name on the bottom left, and click "Preferences".

Under "Device Management Services" click on your MDM service (Jamf Pro in my case).

Click "Download Token" and allow the p7m file to download.

In your MDM service, you'll need to upload the p7m file into its "Server token file" area.

In Jamf Pro, click into "Settings" and then go into "Automated device enrollment", which is in the "Global Management" area.

Click "Edit" on the bottom right and click on the "Upload server token file" button to upload the p7m file from ASM.

Then click "Save" and wait for the two services to sync with each other.

Hopefully this will help someone.

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