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Jamf Pro DEP Enrollment Sync failed: Communication error. Awaiting next sync

 This error catches me out every so often when a customer of mine gets new iPads and I have to enrol them.  It's often been some time since I've last done this job and sometimes the MDM Server token needs to be refreshed (for want of a better term) before sync can re-commence between Apple School Manager and the customer's MDM (in this case Jamf Pro).

Here are the list of steps to take:

  • Log in to Apple School Manager (ASM) in one browser tab, and your MDM in another tab.
  • In ASM, click your account name on the bottom left, and click "Preferences".
  • Under "Device Management Services" click on your MDM service (Jamf Pro in my case).
  • Click "Download Token" and allow the p7m file to download.
  • In your MDM service, you'll need to upload the p7m file into its "Server token file" area.
  • In Jamf Pro, click into "Settings" and then go into "Automated device enrollment", which is in the "Global Management" area.
  • Click "Edit" on the bottom right and click on the "Upload server token file" button to upload the p7m file from ASM.
  • Then click "Save" and wait for the two services to sync with each other.
Hopefully this will help someone.


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