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Office 2003 – fix SKU011.CAB annoyance

I recently setup a new user on a PC someone else had been using.  The PC had Office 2003 Professional installed.

Upon running Outlook 2003 for the first time Office looks for a file off the original install CD and will not proceed without it.  The file in question is “SKU011.CAB”.  Other Office applications, e.g. Word, will continue to work even if the file is missing but Outlook refuses to play ball.

Unfortunately, the client couldn’t find their 2003 install CD.  I got my own and searched it for “SKU011.CAB” but it wasn’t to be found.  How strange!

Eventually I found the fix on www.technotes.co.uk which involves changing a registry key so as to prevent Office from looking for the CD.  As always, making changes to the registry can be a very risky business if you’re not sure what you’re at.  Always take a backup of the registry by creating a Restore Point using System Restore…

  • Start | Run | regedit
  • Navigate to HKEY_LOCAL_MACHINE | Software | Microsoft | Office | 11.0 | Delivery
  • Click into the sub-folder/key here which has a unique name
  • Right-click the “CDCache” entry and change its value to “0”
  • Close Regedit and cross your fingers!

This worked for me, hopefully it will work for you.  Best of luck.

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