Skip to main content

Jamf Pro DEP Enrollment Sync failed: Communication error. Awaiting next sync

 This error catches me out every so often when a customer of mine gets new iPads and I have to enrol them.  It's often been some time since I've last done this job and sometimes the MDM Server token needs to be refreshed (for want of a better term) before sync can re-commence between Apple School Manager and the customer's MDM (in this case Jamf Pro).

Here are the list of steps to take:

  • Log in to Apple School Manager (ASM) in one browser tab, and your MDM in another tab.
  • In ASM, click your account name on the bottom left, and click "Preferences".
  • Under "Device Management Services" click on your MDM service (Jamf Pro in my case).
  • Click "Download Token" and allow the p7m file to download.
  • In your MDM service, you'll need to upload the p7m file into its "Server token file" area.
  • In Jamf Pro, click into "Settings" and then go into "Automated device enrollment", which is in the "Global Management" area.
  • Click "Edit" on the bottom right and click on the "Upload server token file" button to upload the p7m file from ASM.
  • Then click "Save" and wait for the two services to sync with each other.
Hopefully this will help someone.


Comments

Post a Comment

Popular posts from this blog

Resolve WSUS Server issue that gives "Cannot save configuration because the server is still processing"

This is a pretty infuriating error and can sometimes crop up as a result of running a "wsusutil reset" command. First of all, give the server some time, and then a bit more...  but you've probably already done this. These steps may help to resolve the situation: - Install Microsoft SQL Management Studio (free download) - Run SQL Management Studio and start to connect to the WSUS database - Enter this in the "Server Name" box:  \\.\pipe\MICROSOFT##WID\tsql\query - Expand the "Databases" tree - Right-click on "SUSDB" and choose "New Query" - Paste this query in:     UPDATE tbSingletonData     SET ResetStateMachineNeeded = 0 - You should see a message like "1 row affected", which is good - Quit SQL Management Studio - Open "Services" and restart the "WSUS Service" - Now, open WSUS
Post a Comment
Read more

Print Management Console Missing

I've encountered a few Windows 11 machines lately, some brand new, that haven't had the Print Management Console installed. Trying to run it from the Run menu using "printmanagement.msc" didn't work either. The fix is to run this from a command prompt:  dism /Online /add-Capability /CapabilityName:Print.Management.Console~~~~0.0.1.0
Post a Comment
Read more

Re-arm ESXI Evaluation License

Needed to get a little more time out of my ESXI trial so that I could migrate it to Hyper-V. This pair of commands came in very handy and gave another 60 days: rm -f /etc/vmware/vmware.lic /etc/vmware/license.cfg reboot To use them, you need to: Put your ESXI server into Maintenance Mode Enable Secure Shell access (SSH) Enable Console Access Then ssh to the server (in Windows 11 you can just type ssh username@serveripaddress and then enter password) Otherwise, you could use something like PuTTY ( https://www.putty.org/ ) Hope this helps.  
Post a Comment
Read more